FTC FAQs – JTLucille Trading


Frequently Asked Questions



Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at FlattenTheCurvePHL@gmail.com


Q: Where do you ship from?


A: We ship from our partnered warehouses & factories located in the Philippines with products imported from Asia & USA. Rest assured that almost all the time, all items are in stock and will be shipped through our warehouse in the Philippines.


Q: How long will it take for my items to arrive?


A: We typically have a 1-3 day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 2 and 9 days.


Q: How long will it take to receive a tracking number?


A: It will take usually between 4-7 days, usually earlier. You can view information about your Shipment Status by inputting your Tracking Number via a tracker or by visiting https://www.trackingmore.com/


Q: Where can I place an order from?


A: You can place an order from any country, we ship Worldwide - but COD payments are only reserved in the Philippines.


Q: Is shipping really FREE?


A: Yes, shipping is Free on most items unless otherwise indicated!


Q: Where is your company located?


A: We have an office in Mandaluyong, Philippines; Supply warehouses in: USA and Asia; High-Quality vendor contacts in the USA and Asia.


Q: Which currency will I be charged in?


A: We process all orders in PHP. While the content of the cart is displayed in several currencies, you will checkout using PHP at the most current exchange rate.


Q: Will I receive a confirmation number when I place my order?


A: Yes, all customers will receive an order number after placing their orders.


Please contact us if you don't receive one within 24 hours.


Q: Who can I contact if I have a problem with my order?


A: All inquiries can be forwarded to FlattenTheCurvePHL@gmail.com


Q: How can I pay?


A: We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and through COD (Cash On Delivery)


Q: Is Checkout on this site safe and secure?


A: You can be absolutely sure that all purchases here are safe and secure.


Q: I am unhappy with my Order, can I place a Refund?


A: In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit photo and/or video evidence within reasonable doubt to our support team at FlattenTheCurvePHL@gmail.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.


Q: If I enter my email address will you sell my information?


A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our limited promotions and coupons for discounts.


Q: Will I (the customer) have to pay customs?


A: For most countries you will not have to pay customs, but it depends where are you located according to your local duty and tax laws. If your order is in the Philippines, your order will not have Customs and/or Tax.